Privacy Policy

Last updated: July 2026

1. Who we are

This website, lorenzmobs.online ("the Site"), is operated by Corvan Mobile ("we", "us", "our"). Lorenz Mobs is a trading name used by Corvan Mobile for the purpose of providing an independent mobile package comparison and phone-based advisory service.

2. What information we collect

The Site itself does not contain forms, checkouts or account sign-ups, so we do not collect personal information directly through the pages you browse. Information we do handle includes:

• Call data: If you call the telephone number displayed on the Site, standard information such as the calling number, call duration and call time is recorded by our telephony provider for service and quality purposes.
• Information given during a call: If you choose to share details during a phone conversation with our advisors (for example, your name, contact number or general usage preferences), that information is recorded to help us assist you.
• Technical data: Standard, non-identifying technical data such as browser type and general location (derived from IP address) may be logged automatically by our hosting provider for security and performance purposes.

3. How we use information

• To answer your call and provide the comparison guidance you have requested
• To maintain records of enquiries for quality assurance and staff training
• To keep our phone systems secure and functioning correctly
• To meet legal and regulatory obligations

4. Legal basis for processing

Where UK GDPR applies, we process call and enquiry data on the basis of legitimate interest (providing the service you have requested by calling us) and, where applicable, your consent given during the call.

5. Sharing your information

We do not sell personal information. Call and enquiry data may be shared with:

• Our telephony and hosting service providers, strictly to operate the service
• Regulatory or law enforcement bodies where we are legally required to do so

6. Data retention

We retain call and enquiry records only for as long as reasonably necessary for the purposes described above, after which they are securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the right to request access to, correction of, or deletion of personal information we hold about you, and to object to certain processing. To exercise these rights, contact us using the details below.

8. Cookies

Details of cookies used on this Site are set out in our Cookie Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, please call us on 0330 520 2459.